General Terms And Conditions:

The following are the general conditions of sale:

DISPLAYED PRICES:
All prices include VAT. Delivery costs are not included in the price and will be calculated at the time of purchase.
Invoicing
Upon customer’s request when ordering, it is possible to issue the invoice which will be sent after goods are delivered. However, goods will be delivered with official till receipt that could be afterwards annexed to the invoice. Right of Withdrawal
Pursuant to provisions in the Italian Legislative Degree No. 185/99 the consumer/customer is entitled to withdraw from this agreement without any penalty payment, by sending a registered letter with acknowledgement of receipt within 10 days from the reception of goods to the following address:
MARTELLI SRL, Via Por Santa Maria 18/r, Firenze (FI) C.A.P. 50122
The goods, absolutely intact and in its original packaging, should be returned to that address within 10 working days from the reception of the goods, at the consumer’s expense.
(In any case it is advisable to contact us as soon as possible by calling +39 055 2396395)

Warning! products which are sent to our warehouse once the foreseen period has expired without meeting the requirements mentioned above cannot be reimbursed. To exercise the right of withdrawal, the customer should choose one of the following possibilities:
Goods replacement
Writing back cash (indicate the details of a current account or postal cheque account (CIN Code, ABI Code, CAB Code, Account Number, Account holder, the reimbursement concerns the price of the product and the expenses of first instalment and shall be effective within 30 days as from the reception of the returned goods. Only those costs related to the returning of goods shall be at the customer’s expense)

PRODUCT DELIVERY AND SHIPMENT COSTS
Italy:
Delivery within 3-4 working days.
Goods shall be shipped by MailBoxes Etc. and delivered by SDA FedEx or UPS courier. European Union:
Delivery within 5-7 working days.
Goods shall be shipped by MailBoxes Etc. and delivered by SDA FedEx or UPS courier.
Non-EU countries:
Delivery 7-10 working days.

The supplier delivery even in countries that are not part of European Community. In this case the company reserves the right to accept or reject the order. It is the responsibility of the selling firm to contact you to confirm it.
The invoice or receipt, attached to the delivery of goods to be retained as a valid document for the guarantee.
The official till receipt or invoice attached to the goods upon delivery should be kept as a valid document for the warranty.

PAYMENT TERMS
Credit card (CartaSi, Visa and Mastercard circuits)

For deliveries abroad Credit card
(CartaSi, Visa and Mastercard circuits)

GOODS RETURN
The buyer must return the goods to the supplier at his own expense.
The anti-terrorism international law does not allow us to collect goods outside Italy at our expense. We invite our customers to contact us for any complain in order to evaluate the right solution by email at: info@martelligloves.com.
The costs of the crossing of other nations to destination shall be borne by the consignor and customs operations in the country of arrival, including the settlement of all charges imposed on goods in the destination country. Any duties and any other fees are charged to the customer.
Any returns will be managed by the formula DDP (Delivery Duty Paid)

PRODUCT AVAILABILITY

Product stock at the MARTELLIGLOVES.COM website shows the exact availability of products. However, there might be the chance that at the moment you send an order, some items are not longer available or for sale. In the event that the order cannot be processed as requested by the customer, MARTELLI SRL shall promptly inform this situation via e-mail, and the order will be cancelled.